Resource Hub
Practical guides for NDIS providers on rostering, care records, billing, claims and compliance.
Writing progress notes that are useful the next day
A useful progress note says what support was given, how the participant responded, anything that changed or worried you, and what the next worker needs to know. Write it before you leave the shift, in plain words, with facts rather than opinions, and link it to the participant's goals where you can.
How to lodge an NDIS bulk payment request
A bulk payment request is a CSV file, one row per support line, uploaded in the myplace provider portal to claim for NDIA-managed participants. Each row needs the registration number, NDIS number, dates, support item, quantity or hours, unit price, GST code and a unique claim reference.
NDIS audit checklist for providers
An NDIS audit checks that supports were delivered safely and as agreed. This checklist covers the records auditors commonly ask for: incidents and complaints, policies with staff acknowledgements, worker screening and training, service agreements and progress notes.