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Autonomy Care is taking reviewed applications from NDIS providers. How applying works

Autonomy Care
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Last updated 12 Oct 2026

Who it's for

For NDIS providers

See what needs a person today, and have the evidence when the auditor asks

Autonomy Care gives NDIS provider teams one place for rostering, shift notes, incidents, claims and pay. Owners and quality leads see what needs a person today, coordinators get rosters checked against their rules as they assign, and finance staff build NDIA bulk payment request files and payroll from the same approved shifts.

Book a demoSee the features
Operations overview: what needs a person today, care and safety first (shifts not started, shifts with no worker in the next 48 hours, expired credentials, NDIS Commission deadlines), beside today's shifts.

Owners and quality leads

Know where every deadline stands

Reportable incidents have 24-hour and 5-business-day deadlines, credentials expire, and audit evidence ends up spread across tools.

  • Incident deadlines counted in business days, skipping public holidays, with alerts before and after
  • An incident can't be closed until it's reviewed, notifications are recorded and actions are done
  • 71 NDIS form templates with review dates, approvals and signatures in the Document Centre
  • A missing, expired or unverified worker screening check always blocks rostering
  • Activity logs that can't be edited, hash-chained and checked every day
Incident reports listing the NDIS Commission's 24-hour and 5-business-day deadlines for reportable incidents, with overdue ones marked.

What owners and quality leads use

  • Executive summary: revenue, margin, hours and participants against the last period, and decisions waiting such as expired credentials and overdue receivables.
    Executive summary: this period against the last, and the decisions waiting on you.
  • Document Centre with forms, registers and information sheets, their review dates, assignments, approvals and signatures.
    Document Centre: forms and registers with review dates.
  • Training and competencies, with re-assessment periods and how many staff are competent.
    Training and competencies, with re-assessment dates.

Coordinators

Fill the shift with someone who's allowed to work it

Last-minute gaps, the right credentials and preferences, rest rules, and chasing people to check they saw a change.

  • Credentials, competencies, gender and language preferences, rest and hours are checked when you assign a worker
  • Choose strict, balanced or flexible rules; do-not-send lists always block
  • Open shifts show eligibility, hours this week and past shifts with the participant before you approve
  • Workers can swap or offer shifts with your approval, up to 24 hours before
  • Changes within 48 hours need a "Got it" from the worker, by push and SMS, and you see who hasn't
Open shifts and replacements: each worker who asked shows eligibility, hours this week and past shifts with the participant before approval.

What coordinators use

  • Roster week by staff member, with a row of open shifts.
    Roster by week, with open shifts and a calendar subscription.
  • Rostering settings: strict, balanced or flexible, with rest and hours rules.
    Rostering rules: strict, balanced or flexible.
  • Attendance: rostered against actual clock times, with late, missed and outside-area flags and signature status.
    Attendance: late, missed, outside the area, and signatures.
  • The app's shift changes screen showing a change before and after, with a Got it button.
    In the app: each change, before and after, with Got it.

Finance and claims

Catch why a claim would bounce before you upload it

PACE claiming is a bulk upload, "my provider" rejections and price-limit bounces hold up cash, and pay errors put people out of pocket.

  • Plan dates, duplicate references and price limits block the claim file; funds, "my provider" and possible duplicates warn
  • A bulk payment request file to upload in the myplace provider portal
  • Remittance import with rejection reasons, then correct and resubmit with a new reference
  • Invoices routed to the NDIA, a plan manager or a self-managed participant
  • SCHADS Award pay for the disability and home care streams, from approved timesheets
NDIA claims ready to claim: agency-managed supports grouped into a bulk payment request file for the myplace provider portal.

What finance staff use

  • NDIA claims that need attention: a rejected line with the NDIA's reason and a Correct and resubmit action, and remittance rows that don't match.
    Rejections with the NDIA's reason, and correct and resubmit.
  • Invoices by payer (NDIA, plan manager, self-managed) with draft, sent, overdue and paid status.
    Invoices by payer, with their status.
  • Timesheets awaiting approval, with late starts, early finishes, short hours and longer breaks flagged.
    Timesheet differences flagged before approval.
  • Payroll lines: each approved timesheet as a pay line, paid or unpaid, with CSV export.
    Pay lines from approved timesheets.

Estimate the admin time with your own numbers

Uses only your numbers. Nothing you enter here is sent or stored.

An example value; use your own.

Your assumption. Default 37%, an estimate you can change.

Pay plus on-costs. An example value.

Admin time you could save

532.8 hours a year

See the full calculation

The full calculator shows every assumption and the working.

Which fits your organisation?

What Autonomy Care does and doesn't do

It does

  • Checks rosters, claims and pay against rules you can read
  • Builds the bulk payment request file and imports the remittance
  • Keeps incident, complaint and document records with their deadlines

It doesn't

  • Doesn't submit claims to the NDIA for you: you upload the file in the myplace provider portal
  • Doesn't give payroll or legal advice
  • Doesn't guarantee audit or claim outcomes

See it with your own services

A demo walks through one day: the roster, a shift, a note, an incident and the claim file.

Book a demoHow applying works