Last updated 12 Oct 2026

Making a complaint

A complaint is when you tell someone that something is wrong. You can tell your provider. You can make a complaint in the Family portal. You can see what is happening with your complaint. You can also tell the NDIS Commission. In an emergency, call 000.

What is a complaint?

A complaint is telling someone that something is wrong.
It is OK to make a complaint.
You will not get in trouble for making a complaint.

How to make a complaint

You can tell your provider.
You can make a complaint in the Family portal.
You can see what is happening with your complaint.
Someone you trust can help you make a complaint.

The NDIS Commission

You can also call the NDIS Commission on 1800 035 544.
The NDIS Commission checks that NDIS supports are safe.
In an emergency, call 000.

Hard words

Complaint: Telling someone that something is wrong.
NDIS Commission: The government group that checks NDIS supports are safe and good.
Emergency: When someone is hurt or in danger right now.